We use cookies to improve your experience of our website and to help us understand how you use our site. By continuing to browse, we will assume that you accept cookies on this site. Please visit our privacy policy and cookie policy for more information.

(Cookie Policy)

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How and why do we use Cookies?

We use Cookies to improve the use and functionality of our website and to better understand how visitors use our websites and the tools and services offered on it. The storage of Cookies on your computer provides an easy and convenient way for us to personalize or enhance your experience on our website and to make your next visit more enjoyable. We do not use Cookies to collect personal information such as your name; however, we may link information contained in a Cookie to personal information collected from you by other means (e.g., general website registration).

What types of Cookies are used?

When you visit this website, the following types of Cookies are used. 

Necessary Cookies 

These are Cookies that are strictly necessary for the operation of a website. Without these cookies, this website won’t work properly. 

Functional Cookies

These are Cookies which are set up to improve the functionality of the website. For example, Cookies that remember the content you previously viewed on this website or the email address and password you provided when registering during an earlier visit to this website. Cookies may also remember items you have previously placed in your basket while visiting our website. Using Functional Cookies therefore may allow us to deliver content tailored to your interest and save you the time of having to re-register or re-enter information when you revisit this website or try to access certain Club member only sections. We also use cookies for website analytics or advertising means. 

Performance Cookies 

These cookies help us understand how visitors interact with our websites by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us to improve the performance of our websites. 

First Party Cookies 

These are Cookies which are set by this website and can only be read by this site. 

Third Party Cookies 

These are Cookies which are set by third parties we use for different services (for example, website analytics or advertising).

List of Cookies used on this Website

The following tables categorise and describe the various Cookies used on this website:

Necessary Cookies

[Session ID]

[This site uses specific Cookies, which are essential for it to work properly. One is a Cookie used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside our systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.]

Functional Cookies


Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.]

Performance Cookies

[Load balancer]

[This cookie allows us to split the load on our servers based on visitors’ use of our pages and applications. It improves the overall performance of our web site.]

Third Party Cookies

[Google Analytics]

[Google Analytics tracking uses cookies in order to provide insights on what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser. However, Google Analytics cookies do not collect personal data about your website visitors. ]

For more information about Google Analytics click here 

[Adobe Omniture]

[Used to provide anonymous / aggregated information about where user goes and what user does on our websites.]

For more information about Adobe Omniture, click here 

[Google Doubleclick]

[These Cookies are used to understand how people engage with our digital advertising campaigns. They allow us to understand and evaluate clicks on our adverts so that we can improve the service you receive.]

For more information about Doubleclick, click here  

[Youtube videos]

[Cetaphil Malaysia uses web pages that contain embedded video content from YouTube.]

For more information about Youtube, click here. 

[Metapack ASP.NET_SessionId]

[ASP.NET_SessionId is a cookie that ASP.NET uses to store a unique identifier for your session. The session cookie is not persisted on your hard disk. ]

For more information about Metapack, click here. 

[Metapack New Relic Inc__cfduid]

[The __cfduid cookie is used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the visitor's machine is known trusted, then the cookie can override the security setting. It does not correspond to any userid in the web application, nor does the cookie store any personally identifiable information. ]

For more information about Metapack, click here. 

[Metapack New Relic Inc JSESSIONID]

[The Browser application monitoring agent transmits data to New Relic's data collection servers via the domain ]

For more information about Metapack, click here. 


How can I control my cookie settings?

Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Follow the below guidelines to manage your cookies using your web browser. If you do so, please be aware that you may not be able to register on our website or use other features that require registration or the collection of information.

Internet Explorer

Click on the 'Tools' icon then select 'Internet Options'. Choose the 'Privacy' tab and move the slider to choose your settings. For more detailed privacy settings click on 'Advanced'.


Choose 'Preferences' from the Safari menu then select 'Security'. You’ll see your Cookie settings and can choose your settings.

Mozilla Firefox

Click on 'Menu’, 'Options', 'Privacy' and then 'Cookies'. You can then choose your settings.

Google Chrome

Click on the 'Tools' menu then select 'Options'. Choose the 'Under the Bonnet' tab and then the 'Privacy' section. Select 'Content settings' then the 'Cookie settings' tab and choose your settings.

Opting out of Flash Cookies

Flash Cookies are different from the other Cookies used on this website because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash Cookies. For information on controlling the use of Flash Cookies on your computer visit the Macromedia website here.

Legal Notice Update

We reserve the right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information.