FAQ

Cetaphil is a line of skincare products specifically designed and clinically proven for healthy skin. Cetaphil believes your skin health is what leads to beautiful, glowing skin, and so we develop all of our products with your skin’s health first and foremost in mind.

The Cetaphil team is dedicated to skin health. Our work is based on science and research, and to make sure that our products truly take care of your skin, we work closely with dermatologists to develop our cleansers, moisturizers, baby products and sun care solutions. Cetaphil products have been trusted by dermatologists and other healthcare professionals for healthy skin since its inception over 70 years ago.

Cetaphil products are designed to be gentle and effective on all skin types, including sensitive or troubled skin. Whether you have normal skin, or a skin condition such as acne, rosacea or eczema, Cetaphil respects your skin and can provide the cleansing, moisturizing and protection that your skin needs. We have a wide range of items available, including products made specifically for babies’ skin and hair, as well as skin care items designed with dermatologists to help take care of redness, acne and dryness-prone skin.

You can find authentic Cetaphil products in the skin care aisle of these retailers: Aeon Wellness, Caring, Guardian, Healthlane, Multicare, RedCap, Tigas Alliance, Watsons and Vitacare. You can also find us online on Guardian and Watsons.

Cetaphil Gentle Skin Cleanser is designed to be gentle enough for daily facial cleansing, but can also be used in the shower as a gentle and effective body cleanser.

Cetaphil Gentle Skin Cleanser is effective at removing excess oil, dirt and makeup. For heavy, waterproof makeup, Cetaphil Gentle Skin Cleanser is gentle enough to be used as a second cleanser in addition to an oil-based makeup remover.

Across its different products, Cetaphil uses formulas that reinforce or maintain the skin's natural protective barrier. We also design our products to have a pH level that respects the skin’s acid-alkaline balance. We make sure to only use high quality ingredients, and in addition, many of our formulations are fragrance-free and hypoallergenic, making Cetaphil ideal for daily use even on sensitive skin.

Cetaphil Gentle Skin Cleanser is so gentle that if you choose, you can apply it to your skin and then simply wipe it off with a cotton pad! However, many of our users prefer rinsing off Cetaphil Gentle Skin Cleanser with water like more traditional cleansers. That’s perfectly fine, too.

No, Cetaphil Gentle Skin Cleanser is not a liquid soap, and it doesn’t foam like bar soaps or liquid soaps. However, even without the soap suds, Cetaphil does a great job cleansing your skin of excess oil, dirt and makeup, with a clinically-proven formula that is both gentle and effective.

Yes, you definitely can! A daily skin-care routine is important for maintaining skin health, particularly for those with sensitive skin. And our formula is gentle enough for daily cleansing, morning and night.

Yes, Cetaphil is suited to all skin types, and effectively removes excess oil, dirt and makeup. If you have especially oily skin, you can also try Cetaphil Oily Skin Cleanser—it does a great job of mattifying skin without irritation.

When your pores are clogged, acne-causing bacteria that are usually found on human skin can multiply deep within the pores and cause the formation of pimples. Cetaphil Cleansers along with Cetaphil Moisturizers have been designed to be non-comedogenic (will not block pores).

Cetaphil products are suitable for all over body use for gentle cleansing and moisturizing.

There are several factors that can influence the gentleness of a cleanser. These are the surfactants and their concentration, the product’s pH, preservatives and added fragrances.

Surfactants are used in all soaps and cleansers to help in their cleaning role. The number of different surfactants used as well as their quantities / concentrations can influence gentleness. Cetaphil Cleansers contain only a minimum quantity of the surfactant, sodium lauryl sulfate.

Yes. As the skin is slightly acidic, the cleansers used should be pH balanced. Soaps on the other hand are alkaline and as such can strip the skin of its important acid mantle. Cetaphil is pH balanced and cleanses gently.

While cleansing removes dirt, bacteria, oils, dead skin cells, sweat and other debris from the skin's surface, the use of soap and some cleansers can strip the natural oils from your skin, leaving the skin tight and uncomfortable. In some cases, this may lead to dry, cracked or peeling skin. With the integrity of the skin compromised, there is a higher possibility of skin irritation, inflammation or infection occurring. It is therefore important to cleanse gently. Cetaphil is one of the gentlest non-soap cleanser. [21 Day Cumulative Irritancy Study, Cantor Research Laboratoires, Inc. 2008 Galderama Dataon File ]

It is important that you look after your healthy skin. Looking after your skin is not difficult, time consuming or expensive. Simple but gentle cleansing with a non-soap cleanser followed by the use of a good quality moisturizer is the key to healthy and vibrant skin. Also use a broad spectrum sun screen.